Gen Z cashiers in shops and restaurants infuriate their bosses when handling cash

Gen Z cashiers are infuriating their bosses when they take cash from customers.

According to reports young workers are deeming some bills counterfeit when they are in fact legitimate. 

According to one boss of a frozen yogurt shop in Florida, teenage employees had to be told that the bills they had refused to accept because they were fake, were actually 'just old.'

Sam, 22, told Newsweek that the £10 and £5 notes that were confiscated at the store were 'pre-1999 as far as dating goes, so at least 25-30 years old. 

'The $5 is even older, maybe from the 60s' the assistant manager explained. 

Sam acknowledged that some of the confiscated bills were older than the employees themselves and that as a generation they are probably unused to handling cash.

'It's a digital world nowadays,' he told the publication.

'We just should've shown the kids what all the bills people might pay with would look like since currency has changed in design a few times over the last 30 years.' 

Gen Z are those born between 1997 and 2012, and have largely grown up in a world of cards and payment apps. 

Indeed, a 2024 Talker Research poll found that around 30 percent of Gen Z avoided carrying cash for fear it could be stolen or lost. 

Other bosses shared their frustrations with the younger generation and their inexperience with cash on Reddit. 

One user recalled paying with a $100 bill only for the cashier to think it was fake and write on it with a marker. 

'Took a closer look, it was from 1950, very crisp and good condition; not fake,' they wrote. 

'From what I could tell, it'd be worth $200 if not for that cashier scribbling all over it.'

'I remember years back using a $2 bill for something and the cashier called over the manager because they thought it was a fake,' another recalled. 

'The manager sighed and had to explain that $2 bills are real. Just not very common,' they explained.

The rise of digital payments and online banking has led to mass closures of retail banks across the country. 

Major US banks are on course to close a staggering 1,000 branches this year, with more expected in 2025.

New research also recently revealed that the last physical bank branch could close in the US in 2041.

Experts from Self Financial reached by studying the rate of net closures across the country, which has averaged 1,646 each year since 2018.

Despite the majority of Americans now opting to do the majority of their banking online, customers still prefer to use physical branches for particular services.

It is also a struggle for some older clients to operate services such as mobile banking.   

Nearly two-thirds of Americans still use a physical branch to make cash deposits, while over half use them to speak to an in-person adviser, the report found.