By South China Morning Post | Created at 2025-03-15 11:01:40 | Updated at 2025-03-15 17:18:51
6 hours ago
Hong Kong’s consumer watchdog has received 12 complaints related to the membership status of users of food delivery platform Deliveroo, which will exit the city next month with its subscribers being given complimentary plans with rival Foodpanda.
Consumer Council chief executive Gilly Wong Fung-han said on Saturday that the complaints involved about HK$5,000 in total, with the biggest sum around HK$600. She urged the platforms to provide clarity on various issues as soon as possible.
London-based Deliveroo announced on Monday that it would cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to Foodpanda.
It said consumers with a paid Deliveroo membership would be given a complimentary half-year subscription with Foodpanda.
“Some consumers might have a membership on both platforms,” Wong said.
“If that is the case, will they be entitled to an extra six months of membership for free?”
