By South China Morning Post | Created at 2025-01-23 06:59:53 | Updated at 2025-01-23 13:28:28
6 hours ago
Hong Kong flag carrier Cathay Pacific Airways has apologised to customers after technical issues disrupted services such as ticketing, online check-in, mobile app and self check-in kiosks on Thursday morning.
The company advised all customers to arrive at the airport at least three hours before departure to allow sufficient time to complete check-in formalities. Services resumed in stages from about 2pm
The carrier said due to a “system issue”, the services were currently unavailable. Airport check-in counters have been unaffected with its flight operations remaining normal.
“We are urgently working with our technical providers to restore these services as soon as possible, and will provide timely updates. In the meantime, our airport services team is providing all necessary help,” it said.
“We apologise to our customers for the inconvenience caused and are grateful for their patience.”
