By South China Morning Post | Created at 2024-11-26 08:43:08 | Updated at 2024-11-26 10:36:44
1 hour ago
Hong Kong flag carrier Cathay Pacific is facing backlash from some stranded passengers after a flight cancellation in Bangkok left more than 200 passengers stuck in the aircraft for five hours, before they were shuttled to a hotel with their passports taken away without explanation.
A passenger, who only identified herself by her surname Lee, told the Post on Tuesday that she and three friends had expected to depart the day before from Bangkok to Hong Kong on flight CX630 at 4.55pm following a holiday.
But nearly 24 hours later on Tuesday afternoon, Lee said she was among passengers still stranded at the Suvarnabhumi International Airport with no departure time in sight and her passport yet to be returned.
The flight on Monday was first faced with a four-hour delay as passengers did not get on board until 8pm.
“We were waiting in the plane for a few hours until there was an announcement at 11pm saying the flight could not take off. We were finally able to leave the flight before 2am,” Lee, the 36-year-old designer, said.
“The airport arranged coaches to send us to the hotel. It was past 3am when we arrived there.
