By Daily Mail (U.S.) | Created at 2024-09-24 22:11:03 | Updated at 2024-09-30 19:35:29
5 days ago
A Taylor Swift fan got ghosted by Ticketmaster when reported that a scammer stole her concert tickets.
Savannah Van Skyhawk was hit by hackers who accessed her Ticketmaster account and swiped the tickets she purchased to one of Swift's shows in Indianapolis, she told WTHR.
'[Scammers] took my tickets, transferred them elsewhere, and then I couldn't get back into my Ticketmaster account,' she explained.
Van Skyhawk then reached out to to the ticket giant several times - only for the company to stall.
'They would just tell me like, "We'll call you in three to five days." So, I'd wait three to five days, and they wouldn't call me,' she said.
'I try calling them again, and then again, they'd say three to five days. It was just kind of a circle, like no one ever called me.'
Savannah Van Skyhawk claimed Ticketmaster ghosted her after scammers stole her Taylor Swift concert tickets
Van Skyhawk said that she was one of the lucky T-Swift fans who managed to purchase tickets for face value, as their resale value has since gone through the roof.
'We paid about $300 per ticket, and I've seen resale value of between like four or five grand per ticket,' she said.
'So we weren't going to be able to afford another ticket if we didn't get these ones back.'
She said she eventually found what she believed to be her tickets on a resale website, noting they were the 'same section' and 'same row.'
Van Skyhawk purchased four tickets to one of Swift's Indianapolis shows for $300 each over a year ago
Over the past few months, various users on Reddit have commented on a two-year-old post to share stories of their own Ticketmaster fiascos.
One claimed their ticket was stolen and resold, writing that they were 'not hopeful' for any kind of reimbursement
Another person claimed their tickets were stolen, and that a notification said it would fix the problem before the event.
'I got the email that they were transferring and immediately changed my password,' the user wrote last week.
'Luckily I still have control of my account but tickets are gone.'
Van Skyhawk said she eventually found what she believed to be her tickets on a resale website, noting they were the 'same section' and 'same row'
Van Skyhawk's dilemma managed to get resolved, but not without help from WTHR.
The news station contacted Ticketmaster after finding out about the ticket holder's situation, and the company restored her account and tickets on the same day.
'They didn't explain how it happened,' Van Skyhawk said.
'They just said once I'm back into my account, to change the email and change the password.'
Ticketmaster released a statement about the matter to WTHR and announced they were 'happy' to help Van Skyhawk get her tickets back.
'Fans should be aware unauthorized ticket transfers are often a result of poor password management, like using the same password across multiple websites,' the company said.
'Fans should use a strong unique password for their Ticketmaster account, as they would a bank account.'
Daily Mail has reached out to Ticketmaster for comment.
