By Daily Mail (U.S.) | Created at 2024-09-30 14:49:59 | Updated at 2024-09-30 21:32:54
6 hours ago
Verizon experienced a nationwide outage this morning, leaving many customers unable to send calls or texts.
The outage began around 9:30am ET, jumping from 3,800 reports to more than 64,000 customers reporting their cell service was down by 10:45am ET.
Reports showed that phones were stuck in SOS mode while others said they have data bars, but they still can't receive any ingoing or outgoing calls and texts.
Verizon has not informed customers why it's service has gone down and has yet to comment on the outage.
Verizon has gone down across the US with many users complaining they can't make calls or send texts
People took to Downdetector to report the outage on Monday morning in areas as widespread as Chicago, Atlanta, New York City and Phoenix.
The outage appears to impact people intermittently, with one person commenting that they're an Android user and called their mother's iPhone which did have service, but their brother - who also has an iPhone - is down.
'So it appears just luck of the draw for us to be out and others are totally fine,' the person wrote.
Another person reported that they were able to get a few minutes on 5G if they switched airplane mode on and off, but then their phone returned to SOS.
SOS is automatically activated on all phones when their isn't cell service but is a distress signal that can still be transmitted to request immediate assistance in a life-threatening emergency.
An individual from Madison, Wisconsin reported on Downdetector: 'In SOS mode. I've restarted my phone (iPhone 14pro), turned off cellular and back on & then it shows bars but immediately goes back to SOS.'
In Indiana, one Verizon user reported that their phone isn't working for just some calls and texts, but not all and suggested people do a software update if they can and use WiFi calling.
DailyMail.com has reached out to Verizon for comment.
