Xfinity Internet Reviews

I recently had to deal with Comcast for my parents and for my wife and I. We have been using them for about 25 years and do have some other alternatives. Usually, I end up "renegotiating" with Comcast every year or two. This has become much more difficult this past year or so. It is very difficult and time consuming to get to a live operator or a live chat person. The chats can drag on for hours. This is because Comcast seems to have outsourced nearly everyone in their customer service department to foreign countries, and if you somehow are able to get to someone in this country... they typically speak with a very heavy accent or write in a way that indicates that they are foreigners.

I am happy to report back that I did manage to get what I consider to be a good deal. 2 years for $50 a month including tax which provides 500 Mbps download and around 100 Mbps upload with 1.2 TB per month. It is cable so the speeds do vary depending on how many other people nearby are using the internet or streaming TV. Tested just now: I was getting 600 Mbps and 80 Mbps upload.

Two days ago, after spending hours in chat and on the phone with them I was about ready to give up. But my dad went over to the Xfinity store and found helpful, and he said cute young ladies to help him. He said he had to wait about 10 minutes before it was his turn. So, there still is the possibility of human contact with them.

They of course were pushing their cell phones pretty hard, but I told him that I would rather pay a little more than try to work out a cellular issue with comcast.

So, for your enjoyment I have linked to a little over 3500 customer reviews with the vast majority giving them 1 out of 5 and explaining why. They are listed from the most recent. If you have a story to share about Comcast or your internet or cell provider... please do so.

I can’t recommend cutting the cord and going the streaming route strongly enough.

No hardware to lease and you want to discontinue service, it’s just a couple of clicks and your out.

I wouldn’t go back to cable if it was free.

We switched to Verizon years ago, and have been much happier.

I got fed up with them just over a year ago switching to Verizon wireless, which worked faster than Xfinity. Of note while I was cancelling Xfinity started offering all kinds of discounts and enhancements to keep me. I asked why they didn’t do it before I went elsewhere.

So might be worth your effort to call them threatening to leave and see what you can get to stay.

We had Spectrum until this past month. Another utility came through with fiber and offered a better plan. Basically, the price we paid for 300 Mb down / 12 Mb up was the same retail price the new company sells 1 Gb down / 1 Gb up. Neither company required a contract. We have an added promo for additional money off that retail price for a year.

When I went to Spectrum to cancel, they gave me to a guy who tried really hard to keep up. With the service issues we had been having, losing Internet one day for 17 hours and another for 12, and several other times for 3-5 hours (all in the past nine months), he couldn't win. He threw in 1 Gb Internet, reduced the cost to match the competitor, then offered free cable for a year. I told him we work from home and his service really hurts us with that. I added they sent texts saying the service would only be down for an hour or two—but resent every hour or two. The whole area was down, so our phone hotspots had no throughput, because everyone was using their hotspots at the same time.

Most bizarre, he pushed back on me, saying I never bothered to put in a request for onsite service, any of these times. I said I called in every time and was told the area was out, so it made no sense to have anyone show up to my house when my half or all of the city was out—the technician wouldn't have been able to fix anything. This stupid man kept telling me that I couldn't know that he couldn't help me, if I never bothered to have him come. After he said this maybe four times, I told him that I know he has to save accounts, but that by saying a tech can fix something that originates outside of the city by coming to someone's house is something he should never again use on a customer, because it flat out makes you lose all credibility. He said he believed what he said.

We would have gone to a local coffee shop with WiFi, if they had been honest about the problems.

Spectrum was pretty reliable until the past year, though.

Thankfully, we don't have any other needs but Internet.

Oh, and the fiber is wonderful. Another provider is now trenching fiber to compete with the first one.

Competition is good.

Yeah, but at least Xfinity has WOKE television commercials.