Homeowner issues warning after Wi-Fi router sparks devastating fire: ‘We literally lost everything’

A woman is issuing a grave warning to homeowners after claiming her property was destroyed in a fire that she says was caused by her Wi-Fi router overheating.

Florida resident Keona Huntley, who goes by the name @yeahthatskeeee online, posted a now-viral TikTok video in the aftermath of the fire, which she says started in her bedroom due to the internet box.

Huntley shares horrifying footage of her property after the fire, while detailing how the terrifying blaze quickly spread throughout the entire house, leaving almost every room a charred shell.

Beginning in her kitchen, Huntley captures the devastating aftermath of the fire, revealing blackened walls that had been burned by the smoke, with debris littered across almost every surface.

Her bedroom, which is just off the kitchen and is where she says the fire started, was in an even worse state, with her bed reduced to nothing but spring coils after the mattress ignited and burned up.

Falling ceiling insulation is seen scattered across the remains of the room, while burnt wallpaper is seen peeling off the walls behind her bed. The window was also completely blown out during the blaze.

“We literally lost everything today,” she says in the clip, while continuing to film around her home. “My bathroom is over there; it doesn’t even look like a bathroom.”

Huntley notes that she had been experiencing issues with her Wi-Fi router ahead of the fire, explaining that a technician from the company responsible for it—Quantum Fiber—had been out to visit her home on a number of occasions to try and sort the problem.

Two months before the fire, she says the router box had actually been replaced, but that the service had become so unreliable that a technician had been forced to visit her home to try and address her internet issues.

While Huntley believes the Quantum Fiber Wi-Fi box caused the blaze, fire investigators will need to stage an investigation and confirm whether the device was defective or if it was external factors that caused the incident.

Realtor.com® has contacted Quantum Fiber for comment.

In a follow-up clip, Huntley shares her grief over the damage to her property, telling viewers: “It’s like my kids just have nothing to come home to. My nieces and nephews have nothing to come home to.”

To make matters worse, she reveals that, despite living in a rental property, she did not have renters insurance so has no way of covering the damage to her personal items.

“I didn’t have renters insurance, and that was on me,” she says. “I have to live with that guilt now that my kids don’t have a home. I can’t even replace their stuff.

However, she insists that she won’t let the devastation from the fire stop her from rebuilding her home, revealing that she has enlisted a legion of loved ones to help her begin clearing out her property.

“I have three kids, our home is destroyed, it is gone,” she says. “But we are getting it together.”

Commenters were quick to pipe up with advice for the devastated mother, with several urging her to immediately contact her insurance company and ask them to pursue an investigation into the cause of the fire.

Another wrote, “Make sure your insurance company gets to inspect that Quantum Fiber box before Quantum does. You don’t want to lose the evidence.”

“File a lawsuit immediately,” one person suggested.

One woman said she was a fire survivor and offered some advice, writing, “I’m a house fire survivor. Breathe, cry, scream. This will be a long road but your blessing is going to be huge! Sending you hugs and peace.”

Another urged Huntley to hire a lawyer, writing, “Get a lawyer and get someone out to prove the malfunction, do NOT contact the company and definitely work with your home owners insurance if you have it, make sure they can work with your lawyer!”

Huntley and her family have started a GoFundMe page, saying in a message that they were left with nothing. They are asking for support from “community, friends and kind-hearted strangers” to rebuild their lives, covering essentials like temporary housing and replacements and say they are grateful for any contributions, big or small.

“Our family’s world was turned upside down when we lost our home to a devastating fire,” Huntley wrote. “In a matter of moments, the place where we built memories, shared laughter, and found comfort was reduced to ashes.”

So far, the family has raised a little over $3,000 of their $8,000 goal.